Job Description

Job Title: Sales Associate

Reports To: Store Manager/Assistant Store Manager

FLSA Status: Non-Exempt

JOB SUMMARY:

To help promote all aspects of the business including but not limited to buying, selling, pricing, and merchandising. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Assist store management in daily store operations, including the buying of used merchandise

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other job duties and responsibilities as assigned):

1. Exhibit appropriate selling and buying behaviors. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.

2. Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.

3. Buy used product, reinforcing the customers’ purchases and sales to the store. Invite customer to return to the store to buy, sell, or trade and promote image of the store concept.

4. Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.

5. Develop proficiency in operating computerized Point of Sale (POS) and sales tracking system for all sales transactions, buys, returns, etc.

6. Achieve personal and store sales goals by applying sound customer service and sales protocol.

7. Maintaining order in the stockroom 

8. Maintain knowledge of all products available in the store to help assist customers

9. Maintain store displays and order behind the cash wrap

10. Communicate with management if inventory levels of store supplies are low or empty. 

11. Additional job duties as required.

REQUIRED SKILLS/ABILITIES:

• Availability must be 15+ hours per week and include some nights and weekends
• Ability to work well as a team member, accept constructive feedback and follow directions
• Excellent verbal communication and interpersonal skills.
• Excellent active listening skills.
• Prover customer service skills required
• Sales and goal driven
• Ability to multitask

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred

PHYSICALREQUIREMENTS:

• Standing for an unlimited amount of time, sometimes eight (8) hours or more.
• Lifting up to 40 lbs. unassisted
• Bending, rotating, reaching conductive to a retail environment.
• Able to operate a computerized sales terminal

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